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Outsource your back office to the Philippines

We can help you hire, train, and manage a dedicated back office support team for all of your business needs.

Build Your Dream Team
CLUTCH.CO LEADERS MATRIX

Top Back Office Outsourcing Company

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CLUTCH.CO LEADERS MATRIX

Top Back Office Outsourcing Company

Support team for all of your business needs

Back-office administrative support is required for accurate and on-time service delivery and business growth.

For businesses, these clerical and routine tasks pile up and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.

Connext builds a dedicated team of outsourced employees who have highly specialized skills perfect for providing industry-specific support.

Aside from improving front-office or customer-facing operations such as customer service, outsourcing services and business processes to Connext lets you build a better back office at a reduced cost.

Back-Office Offshore Support enables you access to delegating non-core back-office support and repetitive clerical tasks.

WHO WE HELP

Some Back-Office Support Functions

Administrative Assistant

Administrative Assistants are skilled in scheduling (e.g. Google Calendar), communications, clerical and documentation tasks.

They provide support in administrative and operations functions such as document emailing, responding to administrative inquiries and/or phone calls, scheduling meetings, managing corporate schedules.

Virtual Assistant

Virtual Assistants provide industry-specific back-office support such as scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, and various clerical tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records, organizing managers’ calendars, and typing memos or screening emails.

Data Entry Specialist

Data Entry Specialists file data and perform other routine clerical tasks as assigned, and for other departments as needed. They file accurate and updated data that are easily to access in a database, meeting large volumes of data entry in a timely and systematic manner.

Medical Transcriptionist

Medical transcriptionists provide documentation support by transcribing medical reports. They have attention to details and active listening skills.

Data Mining Specialist

Data Mining Specialists provide data-driven reports that provide valuable customer service outsourcing insights.

Credentialing Specialist

The Healthcare Industry requires administrative functions such as Credentialing Specialists. Credentialing Specialists handle the application process by conducting primary source verification and ensuring proper and timely handling of credentialing applications of participating providers which are monitored on an ongoing basis.

Back-Office Support for accurate and on-time service delivery and business growth

For businesses, clerical and routine back office tasks pile up and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.

Back office functions range from scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, working to prioritize a client’s schedule, and various other computer tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records.

Aside from improving front-office or customer-facing operations such as customer service, outsourcing services and business processes lets you build a better back-office.

Businesses can outsource current functions that have established back office processes such as administrative and data entry support. Offshoring back office support enables you delegating non-core back-office support and repetitive clerical tasks.

Offshoring offers a targeted focus on core back-office functions. When you delegate back-office services to a well-established business process offshore provider, qualified remote teams provide technical expertise at a quicker turnaround time, enabling excellent service, efficient operations and customer experience.

Offshoring helps improve business operations by assigning data filing and performing other routine clerical tasks. This essentially covers support tasks like Data Entry, Payment and Processing, Lead Generation, Appointment Setting, and more.

Offshoring offers a targeted focus on core back-office functions

Offshore back office support staff provide general back-office support such as scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, and various clerical tasks, such as answering emails, managing a contact list, preparing customer spreadsheets and keeping online records, organizing managers’ calendars, and typing memos or screening emails.

Offshore Back Office Staff have the following basic competencies:

  • Excellent time management skills
  • Solid organizational skills
  • Knowledge of online calendars and scheduling (e.g. Google Calendar)
  • Able to handle all communications with the company from a remote position
  • Familiarity with current technologies, like desktop sharing, and cloud services
  • Experience with word-processing software and spreadsheets (e.g. Microsoft Office)

Offshore Staffing providers have the capability to support common software and collaborative tools used by back office staff such as software on Time Tracking, Business Apps & File Sharing / Storage, Social Media, Scheduling, Online Meeting Software or Bookkeeping and Accounting Software such as:

  • Xero
  • WorkflowMax
  • MYOB
  • Dynamics
  • QuickBooks
  • Zoho Books
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THE CONNEXT DIFFERENCE

Key Points of Difference in Connext model versus Traditional BPO

  • Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
  • Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
  • Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
  • Built for high-growth companies that need flexible and adaptive support.
  • High attentiveness, quality of support, and attention relative to large BPOs.

WHY CHOOSE CONNEXT

Supercharge your growth with an offshore support team

As former military and corporate leaders, we understand what is required in building high performing teams. This is what sets us apart from the crowd.

  • Adaptive and flexible approach adopted from our military experiences
  • High responsiveness
  • Accountability and discipline
  • Transparency and shared decision making
  • Unwavering commitment to your growth
  • Focused on metrics, data, and getting the optimal outcome
  • Aligned values and strong ethos
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Connext management insights
Foster Teamwork
Business Team
Connext Training Guidance

Support team for all of your business needs

Support team for all of your business needs

Administrative Assistants

Data Entry Specialists

Transaction Processors

Virtual Assistants

Custom Back Office Support

Back Office Outsourcing Case Studies

We continue to help and educate at all levels of the back office services industry

Back Office Outsourcing Case Studies

We continue to help and educate at all levels of the back office services industry

Customized Staffing Solutions

Get The Ultimate End-To-End Client Experience.

Contact Us and Get A Custom Solution
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LET'S GET STARTED

How it Works

As leaders of elite military units, we know what it takes to build, train, and manage highly proficient teams. We take that same approach in helping you build an offshore team that will help you thrive and win in any economic environment.

1. Assess

Understand your business needs so that we can build a team to supercharge your growth

2. Recruit

Screen, interview, and endorse candidates that meet your specific qualifications

3. Train

Help you train your team for optimal performance

4. Evaluate

Conduct quality audits, evaluations, and feedback loops to ensure your team is performing to standard

5. Execute

Full production of your team with ongoing management support and consulting from Connext

Get Started

Connext Back Office Outsourcing

Outsource your back office

Connext Customer Service Outsourcing

Outsource your customer service

Connext Accounting Outsourcing

Outsource your accountants and CPAs

Connext Virtual Assistants

Outsource your administrative tasks

Connext Healthcare Outsourcing

Outsource medical billing, coding, eligibility, and nursing

Connext IT Outsourcing

Outsource development, design, and automation

Outsource to the Philippines with Connext

Outsource to experts in the Philippines

Outsource to Latin America with Connext

Outsource to experts in Latin America

Connext made the list of INC 5000 2022 Fastest Growing Private Companies in America. Read More

Connext recognized by Clutch.co as the top B2B service provider in the Philippines. Read More