Customer Service

Many people think of traditional call centers when they envision outsourcing customer service. Here at Connext we operate under the Virtual Captive Model which makes outsourcing cost-effective for smaller businesses, who don’t see the benefits of traditional outsourcing setups. With our approach, we offer more control over talent acquisition, management, and training along with complete visibility of utilization and quality. We also offer far more scalability than our competitors, many BPO’s require minimum entry commitments of 50 or more people. With Connext, you can start with a single person performing a single function and grow as you see fit.  

Sample Roles and Responsibilities