The discovery phase is arguably the most important part in the outsourcing process. During this phase we have an open dialogue with the client to figure out how we can address their needs. Critical to this process is being completely transparent about what we can and cannot offer and making sure that the client needs are properly addressed, even if that means referring the client to another outsourcing firm or local freelance company. We like to take the time to talk specifics about the client’s business processes, pain points, and hesitancies so that we can provide the best service option possible. For those businesses that our outsourcing for the first time, it is important to provide consulting on the best practices for outsourcing as well as things they should be aware of. We believe that this up front, honest discussion is crucial in ensuring that the outsourcing experience provides value for both the client and for us.