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Chat Support

Chat Support is part of the customer experience journey and customer service support wherein 24/7 real-time messaging support via pop-up messages or chat box functions in a company website is provided by customer service representatives. Businesses that have technological capabilities integrates chat support with latest technologies such as Artificial Intelligence to provide intelligent, algorithm-based, automated responses. With a chat support ready to cater to customer’s needs, businesses can improve the overall customer experience.

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