A critical factor to consider when outsourcing services to the Philippines or any other global outsourcing desination is security.
The Philippines has stringent laws on data security and protection. Republic Act No. 10173, more commonly known as the Data Privacy Act of 2012 (DPA) requires privately owned businesses including business process outsourcing providers to assure clients data confidentiality. Any violation inclusive in this regulation can result in imprisonment ranging from three to six years and a fine ranging from approximately $20,000 to $100,000.
Philippine Business Process Outsourcing providers also observe data regulations and ensure country-specific compliance policies are in place in industries they provide services to.
For instance, we have the Health Insurance Portability and Accountability Act for U.S. Medical and Healthcare transactions, the Payment Card Industry Data Security Standards for U.S. banking and Finance-related concerns & transactions, and the System and Organization Controls, created by the American Institute of Certified Public Accountants to ensure customer data protection.
The Philippines for Strategic Outsourcing
The Philippines is an ideal outsourcing destination with benefits such as low-cost structures, talented labor pool, similarity in cultures, impressive skillsets and many more. Read our previous article for a detailed enumeration of why the Philippines is a strategic business process outsourcing destination.
If you are planning to outsource to the Philippines, it is important to look for a Philippine Outsourcing provider compliant in data regulations and compliant in your industry specific sector.
The Philippines has numerous business process outsourcing providers that cater to countries such as the United States, United Kingdom, Europe, Australia and even neighboring Asian countries in industries such as Healthcare, Telecommunications, Property Management, Accounting and Finance, Technology and E-Commerce.
The perfect business process outsourcing provider understands the importance of data protection and confidentiality. Your business process outsourcing provider needs to have proper and robust physical security (for your outsourced staff), cybersecurity, operating controls, and network infrastructure among others.
When hiring outsourced staff, business outsourcing providers include confidentiality clauses in their contracts to ensure data is secure. Proper onboarding, continuous training and orientation are also conducted to address and continually reinforce observation of data protocols.
Connext Global Solutions Provides Secure Business Process Outsourcing Solutions
Connext Global Solutions is committed to providing the best client experience and fully understands the level of responsibility of being entrusted confidential or private data. With this commitment to clients comes the assurance that the operating controls and systems have proper security and management and, most importantly, effectively protect the interests, confidentiality and data of our clients.
Connext Global Solutions is equipped with:
- Biometric Security
- 24/7 IT Support – our IT personnel provide proper technical knowledge, assistance, fault resolution and proper documentation of technical and process concerns of both the client and employees.
- Full Background Check
- No Data stored in our servers
- On-Site Physical Security Teams and Cameras
- Windows 10 & BitDefender for all employees – Connext is equipped with secure state of the art monitoring and technology to support cloud-based connectivity platforms and systems to ensure seamless operations.
- User Desktop Monitoring
- SOC2 Certification – Connext is SOC-2 Certified and can manage data securely and protect the interests of their clients. The company has met compliance requirements and auditing processes such as security, availability, processing integrity, confidentiality, and privacy.
- PCI-DSS Compliance for cardholder data security and consistent data measures
The company has secure operating controls and processes for a seamless integration and deployment of these software across our servers.
With industry-leading digital security systems, compliance requirements and processes paired alongside an experienced IT management team, your data is secure with Connext Global Solutions.
Ensure your peace of mind about data security in outsourcing. Visit our blog to uncover the crucial aspects of information security when outsourcing to the Philippines, complementing your concerns and queries about data protection.
Connext Global Solutions enables client growth with secure custom Philippine outsourcing solutions. Outsource to Connext Global Solutions today.