More than just outsourcing. Connext helps businesses build, train, and manage custom offshore support teams to improve productivity, streamline costs, and supercharge growth.
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Supercharge your growth with a custom offshore team.
Connext provides hand-in-hand training with the client. Aside from this, the company also provides its agents regular feedback, monitoring, and employee motivation.
Connext can remotely support cloud-based software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists.
OFFSHORE STAFFING ROLES
The New Way to Outsource
Healthcare offshoring is the practice of healthcare organizations assigning services, particularly non-core business functions, to third-party providers located offshore.
Healthcare offshoring allows for a dedicated and highly specialized offshore healthcare support team to streamline operations and lower costs.
Offshoring Healthcare services is a cost-effective solution that can help companies with their intra-day operations by delegating financial and other related administrative tasks in order to help guarantee the company’s revenues.
For healthcare providers that need additional staff to handle administrative functions such as waiting for an answer to an eligibility question or for a pre-authorization, these providers can offshore Healthcare functions such as Data Entry, Revenue Cycle Management, application assistance, file audits, and monitoring reports, and maintenance of electronic files.
- Medical Billing
- Medical Claims Administration
- Medical Coding Specialist
- Medical Billing Specialist
- Eligibility Verification Specialist
- Prior Authorization Specialist
- Data Analyst
- Virtual Nurse
- Patient Care Coordinator
- Patient Scheduler
- Clinical Abstractor
- Health Information Management
- Physical Therapy Billing
- Dental Billing
- Medical Data Redaction Specialist
- Medical assistant
- Quality Assurance Supervisor
- Data Curator
- Healthcare Claims Processors
- Behavioral Health Technicians
- Chart Retrieval Specialists
- Healthcare Advisor
- Remote Information and Patient Data Security Manager
- Telephone Triage Nurse Staff
Admin & Data Processing
For businesses, clerical and routine administrative tasks are high in volume and take up most of the time of in-house teams, making it difficult for them to focus on highly important aspects of the business.
Data filing, collection and entry are administrative tasks that all need to be met with accuracy and on-time support.
Offshoring essentially covers support tasks like Data Entry, Payment and Processing, Lead Generation, Appointment Setting, and more.
Information Technology (IT) Services
Improve your business’ productivity, cycle time, accuracy, and scalability by offshoring Information Technology (IT) Services.
Through offshoring IT services, businesses can work with technical experts in innovative product and software development, enterprise management, and adjoined services.
Connext Global Solutions provides customized offshore software outsourcing and staffing solutions. Offshore highly qualified, but cost-effective team members with high level technical skills. The company has a full team of developers, designers, and engineers to support a wide variety of technical projects and roles. These roles and projects include but are not limited to:
- Website Developer
- Website Designer
- RPA Developer
- Web Applications Developer
- Software Engineer
- Mobile Applications Developer
- SalesForce / CRM Developer
- App Developer
- Software Support Specialist
- And more
Outsource Programming and Development services to Connext today.
- Software Developers
- Web Developers
- Web Designer
- Data Visualization
- Mobile App Development
- Quality Assurance Specialists
- Game Developers
- Technical Support Engineers
- Design Engineers
- Security Consultants
- Technical Consultant
- Network Engineer
- System/Network Administrator
- Artificial Intelligence (AI) Developer
- Augmented Reality (AR) Developer
- Virtual Reality (VR) Developer
- Software Engineer
- ServiceNow Developer
- ServiceNow Admin
- QA Engineer
- ETL Developer
- Salesforce Admin
Customer Service Outsourcing
When it comes to attending to product or service-related concerns, customers want their concerns to be addressed real-time. Effective customer service can translate to potential conversions, customer loyalty and retention.
The Philippines is among the top choice of investors. In general, the Philippine Business Process Outsourcing Industry has demonstrated continued growth in the country.
The Business Process Outsourcing (BPO) Industry in the Philippines began as early as 1992, when the first contact center in the Philippines was established.
Today, the Philippine BPO industry has over 1,000 companies, including both providers that cater to both the Small to Medium Enterprise/ Small-Medium Businesses (SME/SMB) and global markets.
The most offered solutions of service providers in the Philippines are telemarketing, customer service, customer experience, information technology and consulting services.
- Customer Service Representatives
- Live Chat Agents
- Account Managers
- Offshore Telemarketing Staff
- Help Desk
- Upsell and Cross-sell
- Data Cleansing and Validation
- Lead Generation
- Customer Acquisition
- Customer Retention
- Customer Care
- E-Commerce Support
- Reservation Agent
- Technical Support Specialist
- Community Moderation
Accounting functions require a specific skill set which makes accounting related tasks among the top outsourced functions.
Offshore teams manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets at a reduced cost.
Offshore Accountants provide accurate quantitative information on the financial position, liquidity, and cash flows of our business, and ensures compliance with tax regulations.
Build Offshore Accountant teams well-versed in accounting principles, work comfortably with numbers, can adapt to a fast-paced work environment, have excellent accuracy, attention to detail, planning and organizational and communication skills.
The Philippines is a top business process outsourcing destination for investors who want to outsource specific functions such as Accounting, offshore. There are many benefits to outsourcing Accounting services to the Philippines.
Offshore Acccounting Services to the Philippines
Offshore Accountants in the Philippines are qualified in providing Accounting support and contributing to the overall efficient operation of the Finance and Accounting department.
Here are some reasons you should offshore Accounting services to the Philippines:
- In the Philippines, you can outsource Accounting at a much lower cost than hiring inhouse.
- Philippine accounting practices are based on International Financial Reporting Standards (IFRS) and International Accounting Standards (IAS).
- Accounting is an established and recognized industry in the Philippines.
- The Accounting education track in the Philippines is the same as the U.S.
- The Philippines is regarded as a highly literate and proficient English-speaking country.
- In the Philippines, Accounting courses are taught in the English language.
- The Bachelor’s of Accountancy is required to become CPA eligible. It’s common to see a 4 year degree for Bachelors of Science in Accounting Tech and then a fifth year for the accountancy degree.
Virtual Assistants, sometimes referred to as virtual office assistants, freelancers or gig workers, are contracted primarily to provide remote back-office support to a business especially in their non-core office functions. With a virtual assistant, businesses can outsource current functions that have established processes. A virtual assistant can either be working onsite at an offshore service provider facility or in a typical work-from-home setup.
The great thing about having virtual assistants is you are in control of their schedule. If you have a virtual assistant already onboard, you can leverage their services by assigning the assistant to a schedule that works best to optimize their role.
Some Virtual Assistant roles include:
Creative & Design
When outsourcing to the Philippines, you have access to a huge, highly specialized talent pool and a skilled creative workforce where you can find experienced outsourced staff to fill in roles.
Hiring Creatives from the Philippines cuts down on costs while maintaining high creative standards on projects such as various quality visual content and other related creative functions.
Businesses can hire outsourced staff or a dedicated team of employees who have high technical skills, such as AI or artificial intelligence, to provide operational support for the business.
Outsourcing AI is a good option that must be considered by businesses that want to save on upfront costs on hardware, software, and maintenance, as well as costs of running an office space such as rent or utilities.
Outsourcing Artificial Intelligence (AI) to an external third-party provider with the right capabilities allows businesses to improve existing processes that can be digitally optimized or even automated to improve business operations.
Outsourcing professional services to an external service provider to handle specific tasks or services instead of doing it in-house.
There are quite a few professional services that are commonly outsourced, such as accounting, project management, legal services, engineering, human resources, and customer service.
Outsourcing professional services gives you access to specialized expertise, reduced costs and overhead, increased efficiency and productivity, and the ability to focus on core business functions.
- Project Management
- Travel Advisor
- Clinical Abstracting
- Performance Management
- Knowledge Process Outsourcing (KPO)
- Business Process Analysis
- Logistics Support
- Human Resources (HR)
- Electrical Engineering
- Civil Engineering
- Industrial Engineering
- Paralegal Services
- Transaction Coordinator
We have extensive experience in building offshore marketing teams in the Philippines, whether you require remote home-based or office-based personnel, and we ensure that the team we build for you is of high quality.
We can hire highly skilled marketers from the Philippines who can provide support to your inhouse team, whether it’s for online marketing services such as SEO, SEM, and social media marketing, content marketing like copywriting, proofreading/editing, and content moderation, or data analysis and visualization. Aside from this we can also support your offshoring of media buying, email marketing, and visual merchandising.
Highly proficient outsourced engineers that have the required expertise can help your business keep up with the rapidly evolving and highly talented global engineering market. We are experienced in providing different types of remote engineering professionals, including electrical and civil engineers, drafters, and architects to help create a successful offshore team that meets your businesses’ specific requirements. If you’re looking for a reliable engineering offshoring service, outsource Engineering services to Connext Global Solutions.