Telesales is another task you can offload to an outbound call center. While Telemarketing is focused on engaging or pitching to prospective customers through product or service awareness, Telesales is built around converting leads into customers.
Customer service outsourcing support specialists in an outbound call center therefore need to meet or exceed target sales growth goals.
The Connext Global Solutions offshore team of outreach specialists is responsible in making outbound calls for growing the customer base and closing deals.
Telesales and Telemarketing functions entail the use of call center software such as Zendesk, RingCentral and Avaya. Connext Global Solutions capable of working with and integrating current systems and software clients use in their customer service processes. In fact, a number of active Connext clients use contact center software in their operations.