Position title
Associate Operations Manager
Responsibilities
- Maintaining positive relationships with assigned client(s).
- Identifying client needs and overseeing service delivery within the business context.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
- Determining ways to reduce costs without sacrificing customer satisfaction.
- Assessing customer feedback and using creativity to establish, improve, and refine services.
- Remaining organized and meeting deadlines.
- Interviewing and screening candidates for the new roles and requisitions that are being opened.
- Building partnerships and liaising with other leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Managing finances and budgets as required.
Qualifications
- Superior skills in direct client/customer engagement.
- Highly effective at team building and employee retention management.
- Exceptional at quality management and continuous performance/process improvement.
- Solid analytical, logistical and resource planning skills.
- Solid computer skills, including the ability to use MS Excel, PowerPoint, Word, and business support software proficiently.
Screening Criteria:
- Stable employment history
- 2 + years' experience in technical support or IT (Development or functional) as a team leader or as an associate manager level
- Familiar with the SDLC (Software Development Life Cycle) is a plus. This includes familiarity to the Agile and waterfall methodologies
- Advanced excel expertise is required (Pivot tables/VLOOKUP).
Hiring organization
Connext
Job Location
WFH Temporary
