Position title
Billing Specialist
Responsibilities
Help answer bookkeeping/tax-related questions from customers
Provide clear tax guidance thatís easy to read, jargon-free, helps save money, and is relatable to Gen Z
Help self-employed people find tax write-offs
Help customers via the client's system to ensure they have the best experience possible, adjusting their write-offs, and answering their questions.
Maintain accuracy and efficiency standards for a Bookkeeper at Keeper Tax
And other tasks assigned by the client
Qualifications
- Must have strong attention to details and problem solving skills
- Must have knowledge of American cultural norms and knows about stuff like Doordash, Uber, etc.
- Must be good at finding information
- Empathetic to customers and can easily put yourself in their shoes
- Persistent and obsessed over details
- Willing to learn fundamental individual US tax law
- Good at finding answers in google or internet and structuring responses, good written communication skills
Screening Criteria:
- MUST HAVE STABLE EMPLOYMENT HISTORY.
- At least 1 year of experience in accounting/ bookkeeping or customer service experience handling billing, invoicing, collection payments or equivalent
- At least 1 year of experience in customer service/ chat support
Hiring organization
Connext
Job Location
WFH Permanent