Position title
Billing Specialist
Responsibilities

Help answer bookkeeping/tax-related questions from customers

Provide clear tax guidance thatís easy to read, jargon-free, helps save money, and is relatable to Gen Z

Help self-employed people find tax write-offs

Help customers via the client's system to ensure they have the best experience possible, adjusting their write-offs, and answering their questions.

Maintain accuracy and efficiency standards for a Bookkeeper at Keeper Tax

And other tasks assigned by the client

Qualifications
  • Must have strong attention to details and problem solving skills
  • Must have knowledge of American cultural norms and knows about stuff like Doordash, Uber, etc.
  • Must be good at finding information
  • Empathetic to customers and can easily put yourself in their shoes
  • Persistent and obsessed over details
  • Willing to learn fundamental individual US tax law
  • Good at finding answers in google or internet and structuring responses, good written communication skills

Screening Criteria:

  • MUST HAVE STABLE EMPLOYMENT HISTORY.
  • At least 1 year of experience in accounting/ bookkeeping or customer service experience handling billing, invoicing, collection payments or equivalent
  • At least 1 year of experience in customer service/ chat support
Job Location
WFH Permanent
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