Position title
Customer Support Specialist 2
Responsibilities

Use of Samsara system to electronically track/monitor the activities and driving behavior of our driver workforce. It can see in real time such driving violations as speeding, running red lights, tailgating, and so on. We currently have a team that also monitors these events, but the resource we require would take necessary follow up steps on the specific findings. Separately, DocGo has a Risk & Safety Email hotline, which receives some 10-15 Emails a day w/safety requests and safety emergency alerts.

Both systems need to be monitored, along with follow up to the driverís managers and responses to the hotline queries. The job is likely 40-hours a week, M-F, 8 a.m. to 4 p.m. ET and split 70-percent Samsara monitoring / 30-percent checking the Risk & Safety hotline.

Qualifications
  • High attention to details
  • Good in verbal communication esp answering e-mails
  • Ability to make follow up and communicate with inter-department
  • Strong organization skills

Screening Criteria:

  • MUST HAVE STABLE EMPLOYMENT HISTORY.
  • At least 1 year exp in back office support, answering e-mails, or equivalent
Job Location
WFH Permanent
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