Position title

Executive Assistant

Responsibilities

Answer phone calls from potential new clients when client POC is unavailable.
Creates a to do list for the POC that includes information on new clients to follow up on, market analysis, and contracts.
Maintains POC appointment schedule by planning and scheduling meetings, conferences and travel.
Ensures documents are undergoing quality check before sending to the offline team.
Following up via phone call and/or email on vendors, new clients to obtain additional information as needed.
Utilizing resources such as CRM, LeadSimple, Zendesk by targeting minimal to zero overdue tasks.
Updates the knowledge bank/training manual to optimize retention and expertise.
Provides historical reference by developing a file and retrieve system and recording meeting discussions.
Create and manage reports on total count of new client acquired and lost.
When necessary, should be able to sell our services to new clients by highlighting WIIFMs.
Collaborates with other team members to get the necessary information to complete a task.
Setting priorities based on importance and urgency.
Genuine willingness to go the extra mile and provide exemplar customer service.
Proactive in ensuring work is completed on time sensitive items by extending an hour or two if the need arise.

Qualifications

Communicates effectively with others in figuring out solutions to complex problem.
Analyze information by breaking down ideas and asking insightful questions.
Organized process improvements/recommendations and presented to clients/superiors.
Min of 2 years experience in taking phone calls both Inbound and Outbound (Cust Service, Tech, Sales, Collections, or any types of campaign)
Devised a system/routine to ensure tasks are being met in a timely manner.
Impeccable attention to detail by asking more questions or reviewing items before answering.
Multi task using five ( 5 ) or more tools.
Likeable personality, knows how to use persuasion and build rapport.

Screening Criteria:

MUST HAVE STABLE EMPLOYMENT HISTORY.
Min of 2 years experience in taking phone calls both Inbound and Outbound (Cust Service, Tech, Sales, Collections, or any types of campaign)
Minimum of two (2) years in people management or position that requires handling a team.

Hiring organization

Connext

Job Location

Site Only, Angeles City