Position title
IT Helpdesk
Description
Headquartered in NYC, we are a fast-moving and rapidly growing healthcare startup with a growing global footprint. As a member of the Service Desk, the Service Desk Technician provides day-to-day administrative and desktop support to users of both hardware, software systems, and applications. You will support all systems and network IT related issues. Our ideal candidate must be a problem solver with a lot of initiative and excellent, well rounded, technical knowledge. You will be part of the global IT support team and must work collaboratively and constructively with all members.
Responsibilities
- Provide end-user troubleshooting, either remotely or in person, and support for staff to include desktop, laptop, applications, and other operational tasks.
- Ensure all tickets are documented with current status, customer communications and full description of the problem/resolution daily.
- Configure workstation and laptops with standard workstation automation and install applications.
- Communicate with end users in non-technical terms, understand their business requirements, and provide long term or permanent solutions to issues.
- Maintain documentation or KBs for internal and external usage.
- Work on continuous improvement by sharing experiences and knowledge within the team.
- Be able to support a 24/7 company on a rotating basis
Qualifications
- 1 yrs experience
- Comfortable working in a fast-paced environment where changes can occur daily and can multi-task effectively
- Excellent and demonstrable troubleshooting skills
- Excellent customer service and/or service desk skills
- Ability to work in a team environment or at times independently
- Strong documentation skills
- Strong attention to detail
- Respond to the daily queue of support requests
- Provision equipment to be sent to corporate users or into the field
- Must be a fast learner with good verbal and written communication skills
- Familiarity and working knowledge of Windows Server infrastructure, Windows 10, Microsoft Azure & AAD, On-Premises Active Directory, Microsoft 365, and Google Workspaces
- Experience with MDM
- Knowledge of and experience with RMM solutions
- Understanding of Command-line in Windows
- Experience with Managed AntiVirus
Screening Criteria:
- MUST HAVE STABLE EMPLOYMENT HISTORY.
- 1 year experience as IT Helpdesk, IT Support, Service Desk or equivalent
- Familiarity and working knowledge of Windows Server infrastructure, Windows 10, Microsoft Azure & AAD, On-Premises Active Directory, Microsoft 365, and Google Workspaces
- Experience with MDM (Mobile Device Management)
- Knowledge of and experience with RMM solutions (Remote Monitoring and Management)
- Experience making outbound calls to perform troubleshooting
- Experience with Managed AntiVirus (security software)
**all exp above should be atleast minimum of 1 year."
Hiring organization
Connext
Job Location
Site/WFH Hybrid, Angeles City
