Position title
Junior Solutions Architect
Responsibilities
- Responsible for making changes to the customer's database with respect to Menu Change Requests (Prices, Items, Discounts, Layouts, etc.).
- Responsible for processing inbound menu maintenance requests, made via phone or email.
- Responsible for communicating with customers effectively & efficiently. Responsible for documenting all information in CRM or applicable tool of requests made by customers for tracking purposes.
- Responsible for communicating brand wide changes to customers when information is received from the Corporation.
- Seek out and/or accept ongoing learning opportunities.
- Adapt to changing technologies, solutions, and duties at any time.
- Analyze and recommend various configurations to meet client's needs regarding menu items, 3rd party delivery and hospitality enterprise solutions during implementation.
- Perform system staging and configuration for new/replacement QU systems including menus,
- Performs any work-related duties or special projects as assigned by management.
Qualifications
- Strong interpersonal skills.
- Excellent Communication skills
- Ability to multitask.
- Ability to collaborate with coworkers of all levels.
- Proficient with Windows Operating System and spreadsheets (Google Sheets/Excel)
- High attention to detail.
- Must be able handle working under time-constraints to meet deadlines.
- Detail oriented, organized with desire to make a major impact to a rapidly changing industry.
- Ability to work independently under tight deadlines.
- Previous experience working in or with restaurants.
- Knowledge of point of sales system design, installation, configuration, operations and maintenance.
- Ability to maintain composure under stress or with emotional clients.
Screening Criteria:
- Experience in mix of data entry and customer service, serving US customers or clients.
- High attention to detail, intelligent, and some degree of proficiency in Office 365, specifically excel and outlook.
- Some level of experience in the restaurant industry is preferred but not required.
Hiring organization
Connext
Job Location
WFH Permanent