Position title
ServiceNow Developer
Responsibilities
  • Obtain and analyze/interpret business requirements to purpose sustainable solutions in ServiceNow
  • Answer "how to" technical and application configuration questions.
  • Create and maintain system design and operations documentation.
  • Level 4 (Developer level) support of our applications.
  • Bug Fixing, troubleshooting issues, unit testing, and coding.
  • Create and maintain technical documentation to support the SDLC process.
  • Design, develop and deliver solutions on the ServiceNow platform.
  • Conduct research into system features to solve the business problems and provide recommendations for solutions
  • Analyze existing programs and create logic for new systems
  • Build patches, participate in code review, and work with users, stakeholders, fellow developers, to create awesome scalable applications.
  • Be innovative! We are solving complex problems on the ServiceNow platform. Bring Solutions. Be willing to go the extra mile to stretch what is possible.
  • Identifies areas for improvements, takes part in continuous improvement process and software development best practices adoption initiatives.
  • Acts as a servant leader for the development team, ensures the team has access to all required resources and information. Maintains effective communications with account teams.
  • Continuously improves product knowledge and relevant technical skills.
Qualifications
  • 1+ year proven successful hands-on experience leading agile software development team as Scrum Master or project manager.
  • Strong oral and written communications skills.
  • Ability to collaborate effectively with various teams across organization.
  • Strong sense of urgency and ability to adjust to and accommodate changing priorities.
  • Proven ability to communicate effectively with internal and external stakeholders, customer delivery managers, developers, business analysts, QA engineers, technical engineers.
  • Estimation, iteration planning and team workload management experience.
  • Technical background with 2+ year professional experience in software development/delivery.
  • Knowledge of agile development approach and hands-on experience with Kanban method.
  • Understanding of SDLC process.
  • Experience with tracking tools (Jira, Teamwork) and team collaboration tools (Confluence).
  • English level: Upper-Intermediate.

Screening Criteria:

  • Stable work history
  • At least 1 year SNOW development and customization experience
  • Good communication skills
Job Location
WFH Permanent
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