Effective customer service can translate to potential conversions, customer loyalty and retention. Live Chat is one of the top components of any comprehensive strategy in customer service.
Customers demand quick, responsive and effective customer support, especially when it comes to product or service concerns. Live chat is one of the critical components of any comprehensive customer service strategy.
Live Chat Outsourcing is the process of assigning the Live Chat service support function to an external party provider. Businesses can directly communicate with their customers via the live chat feature integrated in the website.
Outsourced Live Chat Support Agents are capable and trained to assist and troubleshoot product or service-related concerns of customers. They directly assist and provide responsive and quality support and problem resolution.
Live Chat Outsourcing Models:
- Per Resolution Model – Live chat agents charge a fee per resolution or ticket handled.
- Dedicated Employee Model – Businesses receive dedicated live chat support agent to support your company.
- Outsourced AI Support – A comprehensive AI solution is provided to effectively handle all customer queries.
Learn more about outsourcing Live Chat services to Connext Global Solutions.