Live Chat Outsourcing

Live Chat Outsourcing is the process of assigning the Live Chat service support function to an external party provider. A dedicated outsourced Live Chat agent or team of agents manage and handle all incoming messages relating to products or services of the business and provide real-time live chat support.

Live Chat Outsourcing Models:

• Per Resolution Model – Live chat agents charge a fee per resolution or ticket handled.
• Dedicated Employee Model – Businesses receive dedicated live chat support agent to support your company.
• Outsourced AI Support – A comprehensive AI solution is provided to effectively handle all customer queries.