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Live Chat Outsourcing

Live Chat Outsourcing is the process of assigning the Live Chat service support function to an external party provider. A dedicated outsourced Live Chat agent or team of agents manage and handle all incoming messages relating to products or services of the business and provide real-time live chat support.

Live Chat Outsourcing Models:

  • Per Resolution Model – Live chat agents charge a fee per resolution or ticket handled.
  • Dedicated Employee Model – Businesses receive dedicated live chat support agent to support your company.
  • Outsourced AI Support – A comprehensive AI solution is provided to effectively handle all customer queries.

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