Live Chat Outsourcing
Live Chat Outsourcing is the process of assigning the Live Chat service support function to an external party provider. A dedicated outsourced Live Chat agent or team of agents manage and handle all incoming messages relating to products or services of the business and provide real-time live chat support.
Live Chat Outsourcing Models:
- Per Resolution Model – Live chat agents charge a fee per resolution or ticket handled.
- Dedicated Employee Model – Businesses receive dedicated live chat support agent to support your company.
- Outsourced AI Support – A comprehensive AI solution is provided to effectively handle all customer queries.