Omnichannel Support

Omnichannel Support is delivering customer service across all communication channels.

Communication channels are fully integrated in the customer service outsourcing workflow in Omnichannel Support. This allows agents to easily switch between channels in order to provide customer support depending on the customer’s channel of preference or availability.

Omnichannel support also providers ease in accessibility, effective customer service outsourcing delivery and efficient call management, real-time monitoring, an efficient and consistent customer service and a seamless, augmented customer experience.