Staff Augmentation: Virtual Captive Model
Rather than outsourcing, the largest companies in the world build offshore subsidiaries to control cost and quality. Establishing an offshore subsidiary is not cost-effective with less than 500 people, but all the benefits can be replicated with a virtual captive model. Virtual captives provide a higher degree of control, flexibility, scalability, and quality than typical outsourcing and are ideal for a company the size of Brown and Brown.
Virtual Captive
- Control over talent acquisition, management and training
- Complete visibility of productivity, utilization, and quality
- Quality Assurance metrics tailored to meet client specifications
- Scale, up or down, as client sees fit
- Lower cost structure than typical outsourcing
- More work up front, better long-term product
- Flexible agreement terms for adaptability
- Potential to invest or have stake in company as client grows
- Accessibility to executive and management team
- Captures the value of team growing experience and basic capabilities
Traditional Outsourcing
- Lack of visibility and control over quality
- Scaling or changing tasks and workflow requires new negotiation and contract
- Per unit of service pricing obscures partner margin and is more costly to the client
- Inability to select your team
- Limited or no access to the people actually doing the work
- No control over staffing and determinants of turnaround time
Reasons to Pursue Virtual Captive Model
- The company has long term vision for offshoring and wants to have control over processes
- Company values operational control, monitoring ,and realization of real cost savings
- Longtermcostsavings, quality,and growth is most important to the company
- Companywantstocompletelycontrol security and risk management
Customization and Scalability
Sample Implementation Timeline for 200+ Site Healthcare Company
Large BPOs have a minimum commitment to entry, likely 50 or more people. With Connext, you can start with a single person, working a single function, and scale as you see fit. We will be here to support and help along the way!
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