Outsource Technical Support Engineers
You can outsource services to experienced Technical Support Engineers to act as the initial point of contact of customer for all types of service requests. Technical Support Engineers are responsible in ensuring proper technical assistance troubleshooting or configuration support for issues regarding computer systems, hardware, and software applications.
An outsourced Technical Support Engineer can provide and process expert technical customer support for proprietary applications via phone, email, support portal, and cloud-based collaborate on tools or software, or manual entry.
Technical Support Engineers have in-depth expertise in system, hardware, or software, support tools, techniques, and case management.