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Call centers are a key tool to provide quality customer service, solve issues, generate sales and retain customers. However, not all call centers offer the same level of professionalism, efficiency and satisfaction. Therefore, it is important to choose well when hiring this type of services.

Colombia: A Top Nearshore Customer Service Outsourcing Destination

Nearshoring call centers is an alternative to outsourcing offshore for businesses that wish to tap into accessible specialized talent such as product or customer support. When it comes to nearshoring, Colombia offers companies a strategic advantage in today’s global business landscape.
Colombia ranks fourth among the largest call center and BPO markets in Latin America which is valued at $23 million, generating over 230,000 direct jobs.

Top Call Centers in Colombia

Colombia has emerged as a top nearshore outsourcing destination for technology and customer support services because of the proximity and cultural alignment, its skilled workforce as well as its government’s efforts in providing incentives for businesses to invest in the country.
In this article, we present you top call centers in Colombia, based on the following criteria: revenue, reputation, experience, services, location and language. These are:

Solvo Global:
www.solvoglobal.com
The company is a voice and back-office service provider with over 250 employees. The company was founded in 2014 and is headquartered in The Woodlands, Texas. They also have a branch in Medellín, Colombia. Solvo Global offers remote talent solutions to businesses looking for enthusiastic workers to help their business thrive. They have locations in several countries, including Colombia, Argentina, Dominican Republican, Honduras, Guatemala, and Mexico.

Connext Global Solutions:
www.connext.solutions
Connext helps growing companies build custom, dedicated nearshore support teams. Aside from the Philippines, the company has recently expanded its offering to Colombia.
Since 2014, the company has provided remote staffing and outsourcing services and enabled the growth to over 150 clients through highly talented remote staff, white-glove account management, work tools, operating facilities, systems, automation and targeted process improvement. The company has locations in the Philippines and provides nearshore staffing services across Latin America.

Dyalogo:
www.dyalogo.com
It is a company that has the solution to the business needs of its clients. With 18 years of experience in the market, it has obtained a level of experience in various sectors. With more than 1000 call center projects carried out, it offers customer service, sales, collections, technical support, surveys and loyalty services. It has a revenue of over $10 million, and more than 18 years of experience in the market. It is based in Bogotá and has less than 50 employees who speak English and Spanish.

BPM Consulting:
www.bpmconsulting,com.co
It is a leading Colombian company specialized in outsourcing Contact Center, IT Infrastructure, Payment Gateway and Billing and Electronic Payroll services. It offers high-quality, secure and reliable services, adapted to the needs of each client. It has a revenue of over $20 million, and more than 15 years of experience in the market. It is based in Bogotá and has more than 500 employees who speak English and Spanish.

OutPLEX:
www.outplex.com
It is a company that offers voice and digital CX services at scale for global brands. With more than 20 years of experience, it has positioned itself as a leader in the industry, providing innovative and personalized solutions for each client. It has a revenue of over $25 million, and more than 20 years of experience in the market. It is based in Bogotá and has more than 1000 employees who speak English and Spanish.

Callzilla:
www.callzilla.cx
It is a company that offers full-service outsourcing of contact center and business process outsourcing with headquarters in Miramar, Florida. It serves some of the most recognizable brands in the world, providing an informative and welcoming customer experience. It has a revenue of over $20 million, and more than 10 years of experience in the market. It is based in Bogotá and has more than 50 employees who speak English and Spanish.

Contact Center Grupo:
www.ccgltda.com
It is a company that offers a wide range of outsourcing services to its clients in the telecommunications and software industries. Its service portfolio includes Contact & Call Center, Software Factory, Telecommunications and IT Infrastructure. It has a revenue of over $15 million, and more than 10 years of experience in the market. It is based in Bogotá and has more than 250 employees who speak English and Spanish.

Group COS
https://groupcosbpo.com/en/
The digital company works with businesses to improve business metrics by understanding their needs and coming up with creative solutions. The company offers specialized, high-quality, and highly customizable contact center and business process outsourcing (BPO) solutions. Tailored solutions range from: Contact Center, Back-office Management, Technological Solutions, Sales Collections and Recovery, Collections, Loyalty and Retention to a range of industries, including banking, insurance, and telecommunications. Group COS has over 14 years of expertise and has several sites in Colombia and Mexico.

CloudTask:
www.cloudtask.com
It is a company that helps its clients outsource sales, offering services such as lead generation, appointment setting, inbound sales, outbound sales and account management. It has a revenue of over $10 million, and more than 5 years of experience in the market. It is based in Medellín and has less than 50 employees who speak English and Spanish.

Atlantic BPO:
https://atlanticqi.com/en/
Atlantic BPO is a leading organization that operates in five locations: Currently the company has 5 sites, two in Bogota and three in Barranquilla. In addition, the company has work from home staff in Colombia’s major cities. Atlantic BPO has around 4,000 associates. The company has customer service staff who French, Portuguese, Spanish.

AECSA:
www.aecsa.com.co
It is one of the best-known and leading financial institutions in Panama, with more than 20 years of experience in the business. It specializes in providing comprehensive portfolio recovery services, offering personalized and effective solutions for each client. It has a revenue of over $15 million, and more than 20 years of experience in the market. It is based in Bogotá and has more than 1000 employees who speak English and Spanish.

Contact Point 360:
www.contactpoint360.com
It is a company that offers transformative customer experience services and contact center support solutions. It serves some of the most prestigious brands in the world, providing solutions that combine technology, talent and innovation. It has a revenue of over $15 million, and more than 10 years of experience in the market. It is based in Bogotá and has more than 50 employees who speak English and Spanish.

Linked2U:
https://linked2u.co/
inked2u Contact Services is a Colombian company that specializes in providing local and offshore Contact Center services. The company was founded in 2011 and is located in Barranquilla, Colombia. Linked2u aims to be a leader in the contact center and BPO industry by offering high-quality contact center and various technological solutions that are cost-effective and innovative. The company adapts to different corporate models to create homogeneous and highly effective teams.

Quantica BPO:
http://quanticabpo.com/
The company is a customer service provider with over 250 employees. They offer remote talent solutions to businesses looking for enthusiastic workers to help their business thrive. They have locations in several countries, including Colombia, Argentina, Dominican Republican, Honduras, Guatemala, and Mexico. Quantica BPO provides customer support services such as account service, billing inquiries, technical support, and service dispatch. They also offer up-sell, cross-sell, and new product introduction support, and survey services.

Recovery & Services
https://recoveryservicesbpo.com/
Recovery & Services is a contact center and business process outsourcing company focused on front office, back office, and customer experience services. With headquarters in Bogota, it caters to Finance, Healthcare, Sales, and Back office sectors. Specialists in portfolio recovery, they also provide customer service support such as administrative tasks, appointment scheduling, operative tasks, customer tracking, process management and monitoring.

Intelsa :
www.intelsa.co
It is a company that offers innovative solutions in the BPO (Business Process Outsourcing) sector, revolutionizing the industry with high-quality services and a high-performance culture. It specializes in telemarketing, customer service, technical support, collections, surveys and loyalty. It has a revenue of over $10 million, and more than 10 years of experience in the market. It is based in Medellín and has more than 250 employees who speak English and Spanish.

Origen BPO:
https://www.origenbpo.com/
This is a company that specializes in inbound and outbound sales and telemarketing campaigns to increase your company’s sales while keeping costs under control. They have Colombian staff who are exceptional at executing sales and telemarketing campaigns. Origen BPO’s focus on training, management, and quality assurance ensures high-quality standards and first-class services provided to all their clients and their customers.

Teledisca:
www.teledisca.com
It is a company that focuses on providing comprehensive services that promote business growth and make the most of the established budget. With its experience in advertising, it pays attention to every detail and offers creative and effective solutions. It has a revenue of over $5 million, and more than 10 years of experience in the market. It is based in Bogotá and has less than 50 employees who speak English and Spanish.

These are the top call centers in Colombia, according to our research and criteria. If you are looking for hiring this type of services, we recommend you to evaluate the options we present you and choose the one that best suits your needs and expectations.
Connext Global Solutions helps middle-market companies build custom, dedicated nearshore support teams across the Philippines and Latin America. Learn more about working with Connext Global Solutions.
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Photo by @clauspacheco via Unsplash

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